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ATD Technology is Hiring an IT Customer Service Representative Near Minot, ND
Job Requirements / Key Responsibilities:
- Contractor’s Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes (“IMACs”)
- Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.
- Company Hardware and software maintenance and support
- Workplace (Laptops, Desktops, and iOS) device optimization and configuration
- Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
- Contractor shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.
- Contractor shall perform the desktop services in a manner that minimizes interruptions to Company’s daily operations.
- Contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.
- LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.
- Field Services Support shall not manage P1 tickets.
- Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.
The supported devices are listed below:
- Desktops & laptops
- Apple Mac OS for remote connectivity (e.g., Citrix), where applicable
- Printer queue and break/fix coordination
- iOS devices
- Android devices, where applicable for Mobile Device Management
The supported software is listed below:
- Enterprise software part of Company’s standard workplace image (desktop and laptop)
- Provides meeting support and assistance with the use of AV hardware.
- Set up and install A/V equipment such as projectors, TV’s, speakers, microphones, and cameras.
- Maintains functionality of A/V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces user-serviceable parts on A/V equipment.
Job Type: Contract
Pay: From $26.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- LogMeIn: 1 year (Required)
- Computer hardware: 1 year (Required)
- Software: 1 year (Required)
- Technical support: 1 year (Required)
Ability to Relocate:
- Minot, ND 58701: Relocate before starting work (Required)
Work Location: In person
Job Summary
Contractor
$44k-55k (estimate)
05/02/2024
08/29/2024
The job skills required for IT Customer Service Representative include Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Customer Service Representative positions, which can be used as a reference in future career path planning. As an IT Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Customer Service Representative. You can explore the career advancement for an IT Customer Service Representative below and select your interested title to get hiring information.
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